- Mon 7:00AM - 6:00PM
- Fri 7:00AM - 6:00PM
- Tue 7:00AM - 6:00PM
- Sat Closed
- Wed 7:00AM - 6:00PM
- Sun Closed
- Thu 7:00AM - 6:00PM
INSURANCE QUESTIONS
Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at or make an appointment online!
What People Say About Us
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JB Swafford, 07/07/2020Honest and reasonable. Fast and friendly. Did a great job on my vehicle. Will be back for all my vehicle maintenance and repair.
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Lisa Farris, 07/07/2020I started taking my daughters car here after a horrible experience at Firestone down the road. They have been honest and straight forward with us. They made my daughter feel as if she could trust them and their work over the other repair shops around. Keep up the great work!
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Jim Vice, 07/07/2020Both of my children attend UTC. Any time there is an issue with one of their vehicles I have to deal with it remotely. Every time the team at Maxi has taken care of them without question and given us fantastic service. It is hard to find someone who you feel you can trust to do the right thing and treat young customers with professionalism and respect. I recommend the team at Dayton Blvd without question.
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Richard Dyches, 07/07/2020I live in central Florida and my son attends UT Chat. He needed some immediate muffler repairs on his truck and as a college kid, he was clueless who to take it to. I found Maxi on the web and read excellent review after review so I sent my son in. I called ahead and spoke with Steve who was extremely kind and very professional. They did an amazing job with honesty and integrity being first at hand. Thanks Steve!! I would definitely recommend this business if your are seeking quality, honest, and professional service.
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Beth Underwood, 07/07/2020Maxi was professional and repaired my vehicle in record time! More importantly, they were honest with me about the work needed and the cost beforehand.
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Cameron Dudderar-Staib, 07/07/2020Had to get some work done on my car. The mangers there were very helpful and knowledgeable about what needed to be done. I would definitely recommend this place and I am going there whenever I need my car fixed again.
