For the protection of our customers and employees, we are following all COVID-19 CDC guidelines, in addition to wearing masks, and utilizing wheel, seat and gear shift covers. At Maxi Auto Service Centers, our goal is to ensure your health and safety.

Best Auto Repair, Chattanooga

CONTACT US
  • Chattanooga, TN Auto Repair Shops


WHEN ACCIDENTS HAPPEN

Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat 8:00AM - 3:00PM
  • Sun Closed

WHEN ACCIDENTS HAPPEN

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at or make an appointment online!

What People Say About Us

  • reviewicon
    , 07/07/2020

    Honest and reasonable. Fast and friendly. Did a great job on my vehicle. Will be back for all my vehicle maintenance and repair.

  • reviewicon
    , 07/07/2020

    I started taking my daughters car here after a horrible experience at Firestone down the road. They have been honest and straight forward with us. They made my daughter feel as if she could trust them and their work over the other repair shops around. Keep up the great work!

  • reviewicon
    , 07/07/2020

    Both of my children attend UTC. Any time there is an issue with one of their vehicles I have to deal with it remotely. Every time the team at Maxi has taken care of them without question and given us fantastic service. It is hard to find someone who you feel you can trust to do the right thing and treat young customers with professionalism and respect. I recommend the team at Dayton Blvd without question.

  • reviewicon
    , 07/07/2020

    I live in central Florida and my son attends UT Chat. He needed some immediate muffler repairs on his truck and as a college kid, he was clueless who to take it to. I found Maxi on the web and read excellent review after review so I sent my son in. I called ahead and spoke with Steve who was extremely kind and very professional. They did an amazing job with honesty and integrity being first at hand. Thanks Steve!! I would definitely recommend this business if your are seeking quality, honest, and professional service.

  • reviewicon
    , 07/07/2020

    Maxi was professional and repaired my vehicle in record time! More importantly, they were honest with me about the work needed and the cost beforehand.

  • reviewicon
    , 07/07/2020

    Had to get some work done on my car. The mangers there were very helpful and knowledgeable about what needed to be done. I would definitely recommend this place and I am going there whenever I need my car fixed again.

  • reviewicon
    , 07/07/2020

    We had to have my husbands truck towed in because of a fuel pump issue. Brian and his guys were AMAZING. They kept us updated on what they found and what it would take to fix it. I would recommend them to ANYONE! We will be using them from here on out for vehicle maintenance.

  • reviewicon
    , 07/07/2020

    This is the ONLY repair place that could fix my Mercedes Benz. Brian is the man. I trust no other after a year of nothing but problems and Brian fixed it in 30 minutes.

  • reviewicon
    , 07/07/2020

    ook my car in to get brakes fixed and Patrick and his team did an awesome job! No pressure for unnecessary work, great value on final cost of repairs, and excellent service. I will be getting both my cars serviced here from now on.

  • reviewicon
    , 07/07/2020

    These guys are true pros in every sense. They are honest, knowledgeable, friendly and hard-working. You aren't going to get anyone trying to rob you or sell you something you don't need here and they do outstanding work. If you need exhaust or brake work done this is the place to go.

  • reviewicon
    , 07/07/2020

    I had an entirely new custom exhaust system built and installed on my 1968 Fastback Mustang at the Maxi on Hwy 58. They do excellent work and their prices are very reasonable. Chris is an amazing mechanic and an outstanding welder.

  • reviewicon
    , 07/06/2020

    Roger and his team are amazing! I couldn't get to my regular Maxi repair shop, so I decided to go into the East Brainerd store. Maxi's service is top notch no matter what location!

  • reviewicon
    , 07/06/2020

    I have brought my car to the East Brainerd location for the last 15 years and I have always had fast and great service. I always refer anyone to them whenever someone I know has a car issue.

  • reviewicon
    , 07/07/2020

    Honest and reasonable. Fast and friendly. Did a great job on my vehicle. Will be back for all my vehicle maintenance and repair.

Call us for service:

ASE (Automotive Service Excellence)
Jasper
AutoPlus Professional Service Center
Better Business Bureau
Nexen tires
Magnaflow
Monroe Shocks and Struts
Flowmaster
  • Car Care Aware